Ask us anything. We'll answer honestly.

A private one-hour, one-to-one conversation with a counsellor. We listen to what's going on, your language and budget preferences, and give you personalised guidance on what would help — including matching you with the counsellor who genuinely fits. No pressure and no obligation to continue.

Say so — to them or to your care manager — and we re-match you, free, without awkwardness. Fit matters more than politeness, and counsellors here genuinely don't take it personally.

No. Feeling stuck, heavy, or simply curious about yourself is enough. Most of our clients don't arrive with a label — they arrive with a feeling.

For most concerns, research and experience say yes — the relationship matters far more than the room. Online also means your counsellor can be a great fit rather than a nearby one.

Credentials and licensure are verified, sessions are conducted under ongoing supervision, and counsellors commit to our ethics charter — confidentiality, cultural respect, and affirmative practice.

Postgraduate psychology training at minimum. Each profile lists credentials transparently.

Yes. Language, gender preference, and cultural context are part of matching — they're comfort factors, and comfort is clinical.

50 minutes for individual sessions; couples and family sessions may run 60–75 minutes.

₹2,499 for the one-hour one-to-one intro consultation with a counsellor. Your first discovery session with the matched counsellor is free, and after that you pay per session, no packages required.

Individual sessions start around ₹1,100–₹1,500, couples and family sessions higher; international clients have USD pricing. Every counsellor's 'from' fee is on their profile.

Life happens. Reschedule up to 24 hours before at no cost; late cancellations are handled kindly — see the Refund & Cancellation policy for specifics.

Counselling here is outpatient and session-based. It is not an emergency service, we do not prescribe or manage medication, and scheduled sessions cannot safely hold someone who is at immediate risk. Where there is active risk of self-harm, psychosis, or medication that needs managing, that belongs with a psychiatrist or a hospital — we will say so honestly and help you find that door rather than keep you in a session that cannot do the job. And where the difficulty is substance dependence that needs supervised withdrawal or time away from home, that is a different Keptilon service, not this one.

For addiction, yes — as a separate service from counselling. Keptilon Wellness runs residential de-addiction care, including medically-assisted detox and residential rehabilitation, with its own assessment and admission process. We do not offer psychiatric inpatient admission; where someone needs that, we refer rather than admit. The two are kept deliberately distinct, because being admitted to the wrong kind of care costs a family time they usually do not have.

Ask us — that first conversation exists precisely to answer this, and you do not need to have worked it out beforehand. As a rough guide: if you are managing day to day and want to understand or change something, counselling is the place to start. If stopping has become physically unsafe, if there have been repeated attempts to stop at home that did not hold, or if daily life has simply stopped working — sleep, food, work, money, the people at home — then an assessment is the more honest starting point. The assessment's job is to tell you which level of care fits and what it would involve; you get that recommendation in writing, and you are free to take it to another provider instead of us.

That's a medical decision made with a psychiatrist — never stop prescribed medication on your own. Counselling works well alongside medical care, and we coordinate referrals when needed.

Yes. Sessions are confidential, aligned with the Mental Healthcare Act, 2017. The narrow exceptions — imminent risk to life, court orders, or child-protection duties — are explained clearly before you begin. Family members are never briefed without your consent (teen sessions have their own transparent rules).

The minimum: what you type into our forms, only after your consent checkbox. No third-party ad trackers. See the Privacy Policy for the DPDP-aligned details.

No. We provide counselling and structured addiction recovery; neither is emergency care. If someone is in immediate danger — risk to life, an overdose, or severe withdrawal — call 112 or go to the nearest hospital right away, and come back to us afterwards.

Please don't wait for an appointment. Visit our Crisis Support page for 24×7 helplines, call 112 in an emergency, or reach the nearest hospital. You matter more than any process.