Our team
The people who hold the bar
Leadership roles shown; profiles being finalised with the founding team.
Clinical Director
Owns the clinical bar: vetting, supervision cadence, ethics reviews, and the honest scope answers on this website.
Head of Counselling Quality
Runs counsellor onboarding and continuing education, and reviews every re-match to make matching smarter.
Care Operations Lead
Care & client experience
The reason logistics feel humane — scheduling, reminders, and check-ins that treat people like people.
How counsellors join
Vetted like it matters — because it does
Before any counsellor meets a client here, they pass every step below.
- Credential & licence verification
- Clinical interview + observed session review
- Commitment to ongoing supervision and peer review
- Ethics charter: confidentiality, cultural respect, affirmative practice
- Continuing education hours every year
A practitioner yourself? See how to join.
Two kinds of support
Which one do you actually need?
Keptilon Wellness runs two services. They overlap, and the difference is worth being plain about — arriving at the wrong door costs you time you may not have.
Counselling is session-based
You stay in your own life — work, study, home — and meet a counsellor regularly to work through what is weighing on you: anxiety, low mood, stress, grief, relationships, a decision you cannot put down. Nothing is residential and nothing is medically supervised. It is a conversation you come back to.
Recovery from a dependence is a programme
When alcohol, cannabis or another substance has taken hold of the day, one appointment a week is rarely the shape of the help required. A programme begins with an assessment and can include a medically-supervised detox, therapy, family sessions and aftercare — either in a residential setting away from triggers, or as outpatient support built around your week.
The two are not rivals
Counselling is part of recovery rather than an alternative to it — therapy runs through a programme and continues in aftercare. Equally, someone whose drinking or use is not the main difficulty may need counselling and nothing more. Needing one does not mean you have failed to qualify for the other.
You do not have to decide this by yourself
You are not expected to diagnose yourself before getting in touch. Say plainly what has been happening — for you or for someone you love — and the first conversation works out which kind of support fits. If the honest answer is neither, and what is needed is medical or psychiatric care elsewhere, you will be told that too.
Still not sure which one fits?
Ask. Describing it out loud to someone who does this every day is usually faster than deciding on your own.
Mon–Sat, 10 am – 8 pm IST