Enquiring for someone else?
Most first calls come from a parent, a partner or a sibling. You do not need their permission to ask us questions, and we will tell you honestly what can and cannot be done from where you are standing.
If you are here because of someone else — a son, a husband, a sister — and they have not agreed to any of this, you are not doing something underhand by reading. You are worried, you have probably been worried for a long time, and you want to know what is possible. Here is the honest shape of it: they are an adult, and an adult decides for themselves whether to walk in. That can feel like a door closing on the one thing you were counting on. It is not the only door. The work that most often shifts something is work a family can start without waiting for permission — learning what to say and what to stop saying, setting limits that hold when they are tested, and getting some support for yourself, because carrying this alone is exhausting and you are allowed to put it down for an hour. That is family counselling, and you can arrange it in your own name, today, without involving them at all.
Something you can do this week
Family counselling for addiction — support for you, in your name, whether or not they ever agree to come in.
We won't come and take an adult anywhere.
There is no team that arrives at the house, no vehicle waiting outside, no arrangement where someone is collected while they are asleep or told they are going somewhere else. Whatever you may have been told is possible, we do not do it. A person removed from their home against their will arrives at treatment having just learned that the people closest to them will overpower them — and the work we would then be asking them to do is honest, voluntary and hard. It does not survive that beginning.
We won't admit an adult who hasn't agreed to come in.
Admission starts with the person saying yes. The one narrow exception is not ours to grant: Indian law provides for supported admission under the Mental Healthcare Act 2017, where a person's nominated representative may support an admission for someone who is unable to make that decision themselves. It requires a clinical examination, it is time-bound, and it is reviewable by a Mental Health Review Board. It exists as a safeguard for someone who cannot decide — not as a route around someone who has decided and said no. It is a legal protection, not a service, and it cannot be bought.
We won't build a file on someone who hasn't asked us to.
We do not ask you for their name, their number, their age, what they are using, or how much. You do not need to give us any of that for us to help you, and we would rather you did not. Tell us about your situation instead. The person you are worried about has not asked us for anything, and until they do, there is nothing about them for us to keep.
We won't tell you whether they've ever contacted us.
If you ask whether they have called us, we will not answer — not yes, not no, not a pause you could read something into. Confirming it would be a disclosure just as much as reading you their file. We know how that lands when you are frightened. It is the same rule that means if they ever do call us, nobody will be told either — and that is precisely what makes calling possible for them.
Can family visit?
Family are part of the programme rather than visitors to it — family counselling and consented updates are built in, not bolted on. Visiting itself runs to a schedule, because the earliest days of treatment are the least settled and unplanned visits can make them harder rather than easier. That schedule, and how phone contact works in the early weeks, are explained to you and to your family before admission, so nobody is surprised by a rule they were never told.
Visiting
Family visits are part of residential care, not a favour granted around it. The pattern is agreed between the care team and the resident, and it can change as the programme moves on. Where the early days after admission are kept more protected, that is a clinical decision rather than a punishment, and it is explained to you rather than sprung on you.
Structured family counselling
Dependence rarely sits with one person alone; it reshapes a whole household. Family counselling sessions are built into the programme so relatives have somewhere to bring their own exhaustion, their own anger, and their own questions — and so that the home someone returns to has changed alongside them.
Regular updates
With the resident's agreement, someone from the care team keeps you updated on how the programme is going, so you are not reduced to reading tone of voice on a phone call. What that update can cover is set by the person in the programme.
Consent decides what we can share
The person in the programme is an adult, and what is shared about their care is theirs to decide. Updates go to the family they agree to, covering what they agree to. If they would rather something stayed between them and their therapist, it does — including from parents and from a spouse. We will always tell you when we cannot share something. We will not tell you what it was. That boundary is not us being difficult with you; it is the reason the person you love can say true things in that room at all, and it is what recovery is built on.
Questions, answered
What people ask before an assessment
+91 70484 80888, Mon–Sat, 10 am – 8 pm IST.